Terms & Conditions
Last updated May 2026
Introduction
These Terms & Conditions (“Terms”) govern access to and use of the website eVisa.org (the “Website”) and the services provided by Turismo Travels L.L.C. (“Company”, “we”, “our”, or “us”).
By accessing the Website, submitting information or applications, making payment, or using any of our services, the user (“Client” or “Applicant”) confirms that they have read, understood, and agreed to be bound by these Terms. If the Client does not agree with these Terms, they should discontinue use of the Website and services.
The Website is operated by an independent travel and tourism company based in Dubai, United Arab Emirates. We provide administrative assistance and support services related to eVisa and travel authorization applications for various destinations worldwide.
1. Our Services
The Company provides administrative assistance and facilitation services in connection with visa and electronic travel authorization applications for various destinations.
Our services may include:
Providing general guidance based on publicly available official information
Reviewing submitted documents for apparent completeness and consistency
Assisting with the preparation of application forms based on information provided by the Client
Submitting applications through official government portals on behalf of the Client after full payment is received
Communicating application outcomes issued by the relevant authorities
The Company does not provide legal advice, immigration advice, or guarantees of approval. All decisions regarding applications are made solely by the relevant government or immigration authorities.
The Client acknowledges that the Company does not independently verify the authenticity, legality, or accuracy of documents or information submitted.
2. No Government Affiliation
eVisa.org is operated by a private company and is not affiliated with, endorsed by, or acting on behalf of any government, embassy, consulate, or immigration authority.
All eVisa and travel authorization applications are assessed and decided solely by the relevant authorities. The Company has no control over approvals, refusals, cancellations, revocations, or processing times.
3. Client Responsibilities
The Client is solely responsible for:
Providing complete, accurate, and truthful information
Submitting authentic and legally obtained documents
Reviewing all application details before submission
Meeting eligibility requirements imposed by the relevant authorities
Complying with all immigration and travel regulations
The Company shall not be responsible for delays, refusals, cancellations, penalties, travel bans, or other consequences resulting from inaccurate, incomplete, misleading, or fraudulent information provided by the Client.
The Client understands that submitting false or misleading information to immigration authorities may result in refusal, cancellation, or legal consequences.
4. Our Responsibilities
The Company undertakes to provide its services with reasonable care and diligence.
Our responsibilities are limited to administrative assistance and facilitation services, including:
Reviewing submitted information and documents for apparent completeness
Assisting with application preparation
Submitting applications through official government portals after payment is received
Forwarding application outcomes once issued by the relevant authority
The Company is not responsible for:
Decisions made by government or immigration authorities
Delays caused by authorities or third-party systems
Technical interruptions affecting government portals or third-party platforms
Financial or travel-related losses arising from application outcomes
The authenticity or legality of documents submitted by the Client
While reasonable efforts may be made to provide updates regarding application status, the Company does not guarantee any specific processing timeframe or outcome.
5. Fees and Payments
All service fees charged by the Company are separate from government fees.
The total amount payable may include:
Government application fees
Company service and processing fees
Payment gateway or banking charges
Applicable taxes
All fees must be paid in full before the Company begins preparing or submitting an application.
Processing Options
For selected services, the Company may offer different processing options, including Standard Processing and Urgent Processing.
These options are only available where explicitly stated on the Website.
Standard Processing
Where available, Standard Processing means the Company aims to complete the review and submission of the application within up to 24 hours after all required information and documents have been received and verified as complete.
Urgent Processing
Where available, Urgent Processing means the Company prioritizes the review and submission of the application, with a target processing time of one (1) hour, subject to these Terms.
Completeness of Information
Processing timeframes begin only after all required information and documents have been received and verified as complete.
For the purposes of these Terms, “complete” means that:
All required information has been fully and accurately provided
Submitted documents are clear, uncropped, valid, and meet applicable format requirements
All required questions have been properly answered
Processing timeframes apply only to the Company’s internal review and submission process and do not include processing or decision times by government authorities.
Government processing times may vary depending on the destination and individual circumstances.
6. Refund and Cancellation Policy
A refund may be issued only if the application has not yet been submitted to the relevant authority by the Company.
Government fees are non-refundable under all circumstances, regardless of the outcome of the application, including approval, refusal, cancellation, withdrawal, or revocation.
Urgent Processing Refund
If the Company is unable to complete the review and submission of the application within the applicable Urgent Processing timeframe, the Client may be eligible for a refund of the Urgent Processing fee, provided that all required information and documents were submitted completely and accurately.
This refund applies only to the difference between the Urgent Processing fee and the Standard Processing fee. Government fees remain non-refundable.
7. No Guarantee of Approval
Submission of an application through the Company does not guarantee approval.
The Client acknowledges that:
All decisions are made solely by the relevant government or immigration authorities
Authorities may request additional information or documents
Processing times may vary without notice
Applications may be delayed, refused, cancelled, or revoked at the discretion of the relevant authorities
Final entry into any country remains subject to the decision of border control authorities
The Company shall not be responsible for refusals, delays, cancellations, entry denials, or related financial or travel consequences.
8. Limitation of Liability
The Company provides its services on an “as is” and “as available” basis.
While reasonable care is exercised during the review and submission process, administrative, clerical, technical, or system-related errors may occasionally occur.
To the fullest extent permitted by applicable law, the Company, including its directors, employees, affiliates, agents, and partners, shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
Visa or travel authorization refusals
Processing delays
Cancellations or revocations
Travel disruptions or missed travel arrangements
Government portal outages or technical failures
Changes in immigration laws or policies
Incorrect information provided by the Client
In all cases, the Company’s total liability shall be limited to the amount of the Company’s service fee paid by the Client, excluding government fees and third-party charges.
9. Force Majeure
The Company shall not be liable for delays, interruptions, or failure to perform its obligations where such events result from circumstances beyond its reasonable control.
These circumstances may include:
Government actions or regulatory changes
Changes in immigration policies
Natural disasters
Pandemics or public health emergencies
Internet or system failures
Cyberattacks or technical disruptions
Third-party platform outages
Political unrest, war, or terrorism
In such circumstances, the Company’s obligations may be suspended for the duration of the event.
10. Indemnification
The Client agrees to indemnify and hold harmless the Company, its directors, employees, affiliates, contractors, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from:
Breach of these Terms
Submission of false or misleading information
Misuse of the Website or services
Violation of applicable laws or regulations
Payment disputes or unjustified chargebacks initiated by the Client
11. Use of the Website
The Client agrees to use the Website lawfully and responsibly.
The Client shall not:
Attempt unauthorized access to the Website
Interfere with Website functionality or security
Introduce malicious software or code
Use automated systems to extract Website data
Submit false or fabricated documentation
The Company reserves the right to suspend or terminate access to the Website or services where misuse, fraud, or unlawful activity is suspected.
12. Data Protection
Personal information provided by the Client will be collected, processed, stored, and transmitted in accordance with the Company’s Privacy Policy and applicable data protection laws.
By using the Website and services, the Client consents to the collection and processing of personal data for the purpose of providing the requested services, including submission to government authorities and third-party service providers where necessary.
The Client acknowledges that information may be transferred internationally where required for visa or travel authorization processing.
13. Intellectual Property
All content available on the Website, including text, graphics, logos, designs, software, images, and other materials, is the property of the Company or its licensors and is protected by applicable intellectual property laws.
Clients may access and use the Website content solely for personal, non-commercial purposes related to the services offered.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written consent from the Company.
14. Cancellation and Termination
The Company reserves the right to suspend or terminate services where a Client:
Breaches these Terms
Engages in fraudulent or unlawful activity
Misuses the Website or services
Fails to pay applicable fees
Termination of services shall not affect any outstanding payment obligations or the Company’s right to seek legal remedies.
15. Complaints and Customer Support
Questions, concerns, or complaints relating to the Website or services should be submitted through the contact details provided on the Website.
The Company may decline to respond to communications that are abusive, incomplete, unrelated to the services, or otherwise inappropriate.
16. Communications
The Company may communicate with Clients through email, the Website, or other electronic channels.
The Client is responsible for providing and maintaining accurate contact information.
Communications sent to the email address or contact details provided by the Client shall be considered received once delivered.
17. Amendments
The Company reserves the right to update or modify these Terms at any time.
Any revised Terms become effective immediately upon publication on the Website.
Continued use of the Website or services following publication of updated Terms constitutes acceptance of those changes.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
19. Entire Agreement
These Terms, together with any policies or notices referenced on the Website, constitute the complete agreement between the Client and the Company regarding use of the Website and services.
No waiver of any provision shall be considered valid unless made in writing by the Company.
20. Acknowledgment of Risk
The Client acknowledges that all eVisa and travel authorization applications involve inherent risks, including delays, refusals, cancellations, revocations, and changes in immigration policies.
The Client accepts these risks and acknowledges that the Company cannot control decisions made by government or immigration authorities.
21. Governing Law and Jurisdiction
These Terms and any disputes arising from the Website or services shall be governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.