Terms & Conditions
evisa.org – Turismo Travels L.L.C.
Last updated May 2026
TABLE OF CONTENTS
INTRODUCTION
TYPE AND SCOPE OF SERVICES
NO GOVERNMENT AFFILIATION
CLIENT RESPONSIBILITIES
COMPANY RESPONSIBILITIES
FEES AND PAYMENTS
NO GUARANTEE OF APPROVAL
LIMITATION OF LIABILITY
FORCE MAJEURE
INDEMNIFICATION
USE OF WEBSITE
DATA PROTECTION
INTELLECTUAL PROPERTY
CANCELLATION AND TERMINATION
COMPLAINTS AND CUSTOMER SUPPORT
COMMUNICATION AND NOTICES
AMENDMENTS
SEVERABILITY
ENTIRE AGREEMENT AND WAIVER
ACKNOWLEDGMENT OF RISK
GOVERNING LAW AND JURISDICTION
1. INTRODUCTION
These Terms and Conditions (“Terms”) govern the access to and use of the website evisa.org (the “Website”) and the services provided by Turismo Travels L.L.C. (“Company”, “we”, “our”, or “us”).
By accessing the Website, creating an account, submitting information or applications, making any payment, or using any of our services, the user (“Client” or “Applicant”) expressly acknowledges and confirms that they have read, understood, and agreed to be legally bound by these Terms. Continued access to or use of the Website shall constitute legally binding acceptance of these Terms.
Important Disclaimer:
evisa.org is operated solely by Turismo Travels L.L.C., an independent travel service provider.
The Company provides administrative assistance and facilitation services in relation to travel authorizations, electronic visas (eVisas), visas on arrival information, ETA applications, and related travel documentation for multiple destinations listed on the Website.
The Company is not affiliated with, endorsed by, authorized by, or acting on behalf of any government, embassy, consulate, immigration authority, or diplomatic mission unless expressly stated otherwise.
All decisions regarding issuance, refusal, cancellation, revocation, or approval of any visa, eVisa, ETA, travel authorization, or entry permission are made solely by the relevant governmental or immigration authorities.
Submission of an application through the Website or the Company’s services does not guarantee approval, issuance, or entry into any country.
Clients are solely responsible for providing complete, accurate, current, and truthful information and documentation.
Company’s service fees, government fees, immigration fees, and third-party charges are non-refundable regardless of the outcome of the application.
The Company may contact Clients through email, WhatsApp, telephone, SMS, live chat, or any other available communication channel solely for purposes related to the requested services, updates, or collection of required information. Clients may notify the Company if they prefer not to be contacted via any specific channel.
If the Client does not agree to these Terms in full, they must immediately discontinue use of the Website and refrain from using any of our services.
These Terms constitute a legally binding agreement between the Client and the Company.
2. TYPE AND SCOPE OF SERVICES
Turismo Travels L.L.C. is an independent travel service provider licensed in Dubai, United Arab Emirates. Through eVisa.org, the Company provides administrative assistance, facilitation, and support services in connection with eVisa and other travel-related application processes for various destinations listed on the Website.
Services may include, without limitation:
Reviewing documents submitted by the Client for apparent completeness and consistency
Assisting Clients in completing application forms based on information provided by the Client
Submitting applications to official government portals or relevant authorities where applicable
Coordinating with Clients regarding missing information, corrections, or additional documentation, if possible
Providing status updates and forwarding outcomes issued by relevant authorities
Offering general travel-related administrative support services
The Company does not provide legal advice, immigration advice, or guarantee the approval of any application. Clients acknowledge that the Company does not independently verify the authenticity, legality, or accuracy of any documents submitted.
3. NO GOVERNMENT AFFILIATION
Turismo Travels L.L.C. is an independent private entity and is not affiliated with, endorsed by, or acting on behalf of any government authority, embassy, consulate, or immigration department.
All decisions regarding visa approvals, refusals, cancellations, revocations, processing times, or entry permissions are made exclusively by the relevant governmental or immigration authorities. The Company has no authority to influence or control such decisions.
4. CLIENT RESPONSIBILITIES
The Client expressly acknowledges and agrees that they are solely responsible for providing complete, accurate, current, and truthful information, submitting authentic and legally obtained documentation, carefully reviewing and approving all application details prior to submission, ensuring that they meet all eligibility criteria imposed by the relevant destination country, and complying with all applicable immigration, entry, and travel regulations.
The Company shall not be liable or responsible for any delays, refusals, cancellations, revocations, penalties, travel bans, or any other consequences, whether financial, personal, or otherwise, resulting directly or indirectly from inaccurate, incomplete, misleading, or fraudulent information provided by the Client, or from the Client’s failure to comply with the government’s requirements.
The Client acknowledges that submission of false or misleading information to governmental authorities may constitute a criminal offense under applicable laws.
5. COMPANY RESPONSIBILITIES
Turismo Travels L.L.C. undertakes to provide its services with reasonable skill, care, and diligence in accordance with these Terms. The Company’s responsibilities are strictly limited to administrative assistance and facilitation services, including reviewing submitted documents for apparent completeness, assisting with applications based on Client-provided information, submitting applications where applicable, and communicating updates or outcomes received from relevant authorities.
The Company does not assume responsibility for:
Governmental decisions regarding approvals, refusals, cancellations, revocations, or delays;
Travel restrictions or border control decisions;
Authenticity or legality of documents provided by Clients;
Technical failures, interruptions, cyber incidents, or system errors involving third-party platforms or governmental systems.
Nothing in these Terms constitutes a warranty, guarantee, or assurance regarding approval, issuance, processing time, or entry authorization.
6. FEES AND PAYMENTS
All fees payable through eVisa.org may include:
Government application or immigration fees;
Company processing and administrative service fees;
Banking, currency conversion, or payment gateway charges;
Applicable taxes and regulatory charges.
All fees must be paid in full before the Company commences any processing, preparation, review, or submission activities.
All Company service fees are final, non-refundable, and non-negotiable once the application has been prepared, reviewed, or submitted. Government fees are strictly non-refundable under all circumstances, regardless of the outcome of the application, including but not limited to approval, refusal, withdrawal, cancellation, or any subsequent revocation.
Processing Options
For selected services, the Company may offer different processing options, including Standard Processing and Urgent Processing.
These options are only available where explicitly stated on the Website.
Standard Processing
Where available, Standard Processing means the Company aims to complete the review and submission of the application within up to 24 hours after all required information and documents have been received and verified as complete.
Urgent Processing
Where available, Urgent Processing means the Company prioritizes the review and submission of the application, with a target processing time of one (1) hour, subject to these Terms.
Completeness of Information
Processing timeframes begin only after all required information and documents have been received and verified as complete.
For the purposes of these Terms, “complete” means that:
All required information has been fully and accurately provided
Submitted documents are clear, uncropped, valid, and meet applicable format requirements
All required questions have been properly answered
Processing timeframes apply only to the Company’s internal review and submission process and do not include processing or decision times by government authorities.
Government processing times may vary depending on the destination and individual circumstances.
7. Refund and Cancellation Policy
A refund may be issued only if the application has not yet been submitted to the relevant authority by the Company.
Government fees are non-refundable under all circumstances, regardless of the outcome of the application, including approval, refusal, cancellation, withdrawal, or revocation.
Urgent Processing Refund
If the Company is unable to complete the review and submission of the application within the applicable Urgent Processing timeframe, the Client may be eligible for a refund of the Urgent Processing fee, provided that all required information and documents were submitted completely and accurately.
This refund applies only to the difference between the Urgent Processing fee and the Standard Processing fee. Government fees remain non-refundable.
8. NO GUARANTEE OF APPROVAL
The submission of an application through the Website does not guarantee approval, issuance, or entry into any country.
The Client expressly acknowledges and agrees that:
All decisions relating to the approval, refusal, or processing of applications are made solely and exclusively by the relevant government or immigration authorities.
Processing times are determined entirely by such authorities and may vary without prior notice.
Authorities may, at their sole discretion, request additional information or documentation, conduct background checks, delay processing, refuse issuance, revoke approvals, or deny entry.
Border control authorities retain sole discretion regarding admission into any country.
The Company shall not be held liable or responsible for any refusals, delays, requests for additional documentation, cancellations, revocations, entry denials, travel interruptions, or any resulting financial loss or personal inconvenience arising therefrom.
9. LIMITATION OF LIABILITY
The Website and services are provided on an “as is” and “as available” basis. While Turismo Travels undertakes reasonable care in reviewing and submitting client applications based on the information provided, the Client acknowledges that administrative, clerical, technical, or system-related errors may occur during the preparation or submission process.
Such errors may arise from, without limitation, technical disruptions, third-party platform issues, connectivity failures, data transmission problems, or inadvertent human error despite the exercise of reasonable care.
To the fullest extent permitted by applicable law, Turismo Travels L.L.C., including its directors, officers, employees, agents, affiliates, and partners, shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of the Website or services, including but not limited to visa or ETA refusals, delays, cancellations, revocations, travel disruptions, missed flights, financial losses, system failures of government portals, changes in immigration laws or policies, or errors resulting from inaccurate information provided by the Client.
In all circumstances and regardless of the legal basis of the claim, whether in contract, tort, negligence, or otherwise, the Company’s total aggregate liability shall not exceed the amount of the Company service fee actually paid by the Client, excluding government fees and third-party charges.
10. FORCE MAJEURE
The Company shall not be liable for any delay, interruption, suspension, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of government or regulatory authorities, changes in applicable laws, policies, or visa regulations, war, terrorism, civil unrest, political instability, natural disasters, floods, earthquakes, extreme weather conditions, pandemics, public health emergencies, quarantine restrictions, system outages, cyberattacks, technical failures, internet disruptions, or failures of third-party platforms or service providers.
In the event of any such force majeure circumstance, the Company’s obligations shall remain suspended for the duration of such event without liability.
11. INDEMNIFICATION
The Client agrees to fully indemnify, defend, and hold harmless Turismo Travels L.L.C., its shareholders, directors, officers, employees, agents, affiliates, contractors, and partners from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, fines, costs, and expenses (including legal fees on a full indemnity basis) arising out of or in connection with any breach of these Terms by the Client, submission of false, misleading, fraudulent, or incomplete information, misuse of the Website or services, violation of any applicable law or regulation, claims brought by third parties resulting from the Client’s actions or omissions, or any unjustified chargeback or payment dispute initiated by the Client.
This indemnity shall survive termination of the relationship between the Client and the Company and shall remain enforceable to the fullest extent permitted by applicable law.
12. USE OF WEBSITE
The Client agrees to use the Website strictly in accordance with applicable laws and these Terms and shall not engage in any unlawful, fraudulent, deceptive, or abusive conduct. The Client shall not attempt to gain unauthorized access to any part of the Website, interfere with its functionality or security, introduce malicious code, use automated systems or bots to extract data, or submit fabricated, altered, or false documentation.
The Company reserves the absolute right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate access to the Website and services if misuse, fraud, or unlawful activity is suspected, without incurring any liability.
13. DATA PROTECTION
Personal information provided by the Client shall be collected, processed, stored, and transmitted in accordance with the Company’s Privacy Policy and applicable data protection laws. By using the Website and submitting personal information, the Client expressly consents to the collection, use, storage, and transfer of such data for the purpose of providing the requested services, including submission to relevant government authorities and third-party service providers where necessary. The Client acknowledges that data may be transferred across international borders where required for visa processing and that the Company shall not be responsible for the data handling practices of government authorities or third-party platforms once the information has been transmitted through official channels.
14. INTELLECTUAL PROPERTY
All content, materials, graphics, logos, trademarks, service marks, designs, text, images, videos, software, documents, forms, and other materials displayed or made available on the Website (collectively, “Content”) are the exclusive property of Turismo Travels or its licensors, and are protected by United Arab Emirates and international copyright, trademark, patent, and other intellectual property laws.
The Client acknowledges and agrees that they do not acquire any ownership rights, license, or other intellectual property rights in the Content, except for the limited, non-transferable, revocable right to access and use the Content strictly for personal, non-commercial purposes in connection with the services provided by the Company.
The Client shall not, under any circumstances, copy, reproduce, modify, distribute, publish, transmit, display, perform, create derivative works from, sell, license, or exploit any Content in whole or in part without the prior written consent of the Company or its licensors. Any unauthorized use of the Content constitutes a material breach of these Terms and may result in civil, criminal, or regulatory action. The Company expressly reserves all rights and remedies under applicable law, including the right to seek injunctive relief and full damages.
15. CANCELLATION AND TERMINATION
The Company reserves the absolute right, at its sole discretion and without prior notice, to suspend, restrict, or terminate the provision of services to any Client who breaches any of these Terms, engages in fraudulent or unlawful activity, misuses the Website or services, or fails to pay any fees owed to the Company.
Termination or suspension of services by the Company shall not relieve the Client of any outstanding payment obligations, nor shall it limit the Company’s right to enforce indemnification obligations, pursue legal remedies, or recover damages arising from the Client’s actions or omissions. The Company may also block access to the Website or services for terminated Clients, and all rights, licenses, and permissions granted to the Client under these Terms shall immediately cease upon termination.
16. COMPLAINTS AND CUSTOMER SUPPORT
The Company maintains a procedure for handling questions, concerns, or complaints relating to the Website or its services.
All complaints and Client communications must be submitted exclusively in writing through the designated email address published on the Website. Communications submitted through any other channel, including but not limited to telephone calls, messaging applications, or social media platforms, shall not be considered as formally received by the Company.
Upon receipt of a formally registered complaint through the designated email address, the Company will review and respond within forty-eight (48) hours, excluding Saturdays, Sundays, and public holidays, depending on the nature and complexity of the matter.
The Company may, at its sole discretion, review and respond to communications received through the designated email channel. The Company reserves the right to decline, limit, or refrain from responding to inquiries that are incomplete, abusive, unrelated to its services, or otherwise deemed inappropriate.
For urgent matters requiring immediate attention, the Company may provide an additional contact channel on the Website. Such channel is intended solely for urgent operational matters and shall not replace the formal complaint submission process, which must be made through the designated email address for proper record-keeping and review.
17. COMMUNICATION AND NOTICES
All communications between the Company and the Client, including any notices, confirmations, instructions, or requests, may be conducted via email, the Website, or other electronic communication channels. Communications sent to the Client’s email address or contact information provided to the Company shall be deemed received immediately upon delivery, regardless of whether the Client actually reads the message.
The Client is solely responsible for maintaining accurate, complete, and up-to-date contact information. Failure to update such information may result in missed notices, delays, or other consequences for which the Company shall not be liable.
The Company may also send notifications, updates, or communications regarding services, policies, or Terms changes, and the Client’s continued use of the Website or services shall constitute acceptance of such communications.
18. AMENDMENTS
The Company reserves the unrestricted and absolute right, at its sole discretion, to amend, modify, or update these Terms at any time, without prior notice or consent from the Client. Any revised or updated Terms shall become effective immediately upon publication on the Website. Continued access to or use of the Website, submission of information or applications, or any interaction with the Company following such publication constitutes the Client’s express, irrevocable, and legally binding acceptance of the amended Terms. It is the sole responsibility of the Client to review the Terms periodically to remain informed of any modifications, updates, or changes. The Company shall not be responsible or liable for any consequences, claims, or disputes arising from the Client’s failure to review or comply with updated Terms.
19. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, unenforceable, or void under applicable law, such determination shall not affect the validity, legality, or enforceability of any other provision. All other provisions of these Terms shall remain in full force and effect to the maximum extent permitted by law. The Company may, at its sole discretion, replace any invalid or unenforceable provision with a valid provision that most closely reflects the original intent of the Parties.
20. ENTIRE AGREEMENT AND WAIVER
These Terms, together with any policies, notices, or disclaimers referenced herein, constitute the full and entire agreement between the Client and the Company regarding the Website, services, and the subject matter herein, and supersede all prior oral or written agreements, representations, understandings, or communications.
In the event of any inconsistency or contradiction between these Terms and any other policy, notice, or document published on the Website, the provisions of these Terms shall prevail, unless expressly stated otherwise in such policy or document.
No waiver of any provision of these Terms shall be effective unless expressly documented in writing and signed by an authorized representative of the Company. No failure, delay, or course of dealing by the Company in exercising any right or enforcing any provision shall constitute a waiver of such right or provision, nor shall it limit the Company’s ability to enforce any part of these Terms at any time.
21. ACKNOWLEDGMENT OF RISK
The Client expressly acknowledges and agrees that all evisa and travel authorization applications involve inherent risks, including, without limitation, processing delays, refusals, withdrawals, cancellations, revocations, entry denials, changes in immigration law, and other circumstances entirely outside the control of the Company. The Client voluntarily assumes all such risks and expressly agrees that the Company shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from any of these risks, including but not limited to financial loss, missed travel opportunities, or other personal consequences. The Client further acknowledges that reliance on information provided by the Company does not eliminate or mitigate these inherent risks.
22. GOVERNING LAW AND JURISDICTION
These Terms, the Website, and any dispute, claim, or controversy arising out of or in connection with the Website or the services provided by the Company shall be governed by and construed exclusively in accordance with the laws of the United Arab Emirates. The Client irrevocably submits to the exclusive jurisdiction of the competent courts of Dubai, UAE (excluding DIFC Courts) for the resolution of any such dispute, and expressly waives any objection to jurisdiction, venue, or inconvenient forum. The Client further agrees that any legal action or proceeding arising from these Terms shall be brought solely in the courts of Dubai, UAE (excluding DIFC Courts), and the Company shall retain the right to seek all remedies available under applicable law, including injunctive relief, specific performance, and recovery of costs and legal fees.